425-420-2854

info@fl4y.org

PO Box 1673

Edmonds, WA 98020

7:00 - 5:00

Monday - Friday

123 456 789

info@example.com

Goldsmith Hall

New York, NY 90210

07:30 - 19:00

Monday to Friday

425-420-2854

info@fl4y.org

PO Box 1673

Edmonds, WA 98020

7:00 - 5:00

Monday - Friday

123 456 789

info@example.com

Goldsmith Hall

New York, NY 90210

07:30 - 19:00

Monday to Friday

Our Policies

What is FLY’s Refund Policy?

FLY refunds 100% of tuition if requested two weeks before the first day of your registered class session or within 48-hours of all tuition purchases, and a 50% refund, if requested before the second week of your registered class. Deposits and any tuition paid, will be fully refunded if your student is on a wait list and does not get into a proposed class session. Due to our small class size, there are no refunds after the second week of the registered class session.

For specific refund details please see the applicable registration period:

  • Pre-Registration (April 15 – June 30): The $25 deposit will be fully refunded if registration is not completed by October 1st.
  • Registration (July 1 – Second week of the purposed class session): In addition to the above-mentioned refund policy, Class sessions are subject to cancellation if there are not enough students registered at the close of registration. If a class session is cancelled, all families will be refunded 100%.

FLY does not refund the cost of CDs, audio books or books, once delivered, due to the nature of these products.

What is the FLY Family Agreement?

The FLY Family Agreement consists of FLY’s guidelines between the registered families and the FLY Program. By registering your student in a FLY class session, you agree to FLY’s guidelines outlined in the FLY Family Agreement. Please contact the FLY office if you have any questions.

What happens if my student has an unexcused absence?

FLY’s top concern is student safety. It is very important for us to know if your child will not be attending class for any reason. If your student will be absent from a class, please call (425-420-2854) or email the FLY office or FLY teacher directly; schools do not relay student absence information to us. When possible, let us know several days in advance or call us immediately if the absence will be in less than 24-hours. Any student absent from a FLY class without prior notification to FLY is counted as an unexcused absence. If your student has three or more unexcused absences your student can be removed from the program without reimbursement of tuition.

Is class time made-up if the school or a FLY class is cancelled?

If a FLY class must be cancelled, we will add another class to the end of the session schedule to make up the lost time. We will contact you via email only, for cancellations with more than a 48-hour notice. For cancellations within 48-hours of a class, we will make every attempt to contact you and the school by phone and email with the contact information provided upon registration. FLY follows up with a revised calendar via email. The following are possible examples of a class cancellation:

  • Emergency late start – No morning class
  • Emergency early closure – No afternoon class
  • Emergency school closure – ALL FLY classes at the school, cancelled
  • Emergency Teacher absence – Scheduled class will be cancelled
  • Scheduled no school day – No class is scheduled
  • Half Days – No afternoon class is scheduled

Note: If you find that a FLY class is scheduled on a non-school day or half day, please let us know. There are never FLY classes on non-school days and no afternoon classes on half days.

What happens if a student misbehaves in class?

Students are expected to have positive behavior in our classes. FLY respectfully asks that all parents consider the maturity level of their student prior to registration; as our unique academic program often contains students of mixed levels, grades, and ages, unlike the average classroom setting.

Students are expected to follow the classroom rules:

  • Show Respect for Others
  • Work & Play Safely
  • Try Your Best

We strive to work with families when behavior becomes an issue, creating an Action Plan between the student, teacher and family, when necessary. Students who have difficulties following these rules and consistently disrupt the goals of the class, can be removed from the program without reimbursement of tuition. Providing us with your student’s learning preferences prior to the class session will help our staff and teachers understand your student’s needs.

What is an Action Plan?

In the event of a student’s consistent misbehavior, an Action Plan meeting will be scheduled with the student, a parent/guardian, the FLY teacher and a FLY Administrator. This meeting is used to provide the framework for the student to analyze, adjust and be accountable for his or her behavior in class. If behavior does not improve, the student can be removed from the class without reimbursement of tuition.

Will a FLY Class be a “good fit” for my student?

To ensure that all students get the most out of their class time, FLY expects all students:

    • Can read and write simple sentences, such as, “The cat jumped on the couch.”
    • Can work maturely with peers of different ages and levels in a small, mixed class setting.
    • Can consistently follow the classroom rules:

* Show Respect for Others * Work & Play Safely * Try Your Best *

FLY analyzes the composition of each class (e.g., levels, ages & learning preferences) after registration closes and before classes begin. Upon analysis, FLY strives to offer a class that meets the needs of the school and registered families.

What is the policy for dropping off my student for a morning class?

Student safety is a top priority for FLY; it is important that you take your student directly to their class in the morning. Our FLY Teachers are in the classroom 10 minutes before and 10 minutes after each class to set up and take down. However, if a teacher is running late, or another unexpected event occurs, it is important that you ensure the teacher is in the room when you drop off your student(s). We at FLY will contact you immediately via phone and email for any class updates or cancellations. Given the nature of a morning class, we recommend checking your email and voicemail before each class to ensure there are no last-minute updates to the schedule, especially in times of inclement weather.

What is the policy for picking up my student for an afternoon class?

For safety reasons, it is important that the FLY teacher see you when you pick up your student from class. Please wait to pick up your student outside the classroom door until class is dismissed. If someone other than a parent/guardian is picking up your student, please contact FLY with the person’s name and the date of the pickup. FLY needs written permission from the parent/guardian before releasing a student if your student is allowed to walk home or will be attending another after school activity. You may also inform FLY of these circumstances during registration.

What if I am late picking up my student from an afternoon class?

It is imperative for student safety that students are picked up on time. Teachers may have other obligations after class and the school office may already be closed. Please contact the FLY office and/or the FLY teacher if you may be running late. We understand that uncontrollable circumstances can occur. FLY teachers will stay with students until they are picked up by an approved person. Late pick-ups will be charged $10 for every 5 minutes late after a 10-minute grace period. If a student is picked up late more than 3 times, that student may be dismissed from the class session without refund of tuition.

My student has a food allergy or medical information I would like you to be aware of. What should I do?

During registration, there is an optional field for you to share any medical information (including allergies) that you would like us to be aware of. Please let us know if your student carries an epi-pen or inhaler. If you are concerned about snacks being consumed in class due to a food allergy, please contact FLY prior to the start of the class session. The information provided to FLY is shared only with the teacher of the class for your student’s health and safety and is not used to determine student placement.

Foreign Language for Youth, FLY, complies with all applicable state and federal laws and regulations, including but not limited to Article III of the Americans with Disabilities Act (ADA). FLY makes reasonable accommodations to meet the needs of all students. FLY teachers do not require certification and may not be trained to manage extraordinary behavior or learning preferences. All FLY students are expected to follow FLY classroom rules.

FLY does not discriminate in any programs or activities on the basis of sex; race; creed; color; religion; ancestry; national origin; sexual orientation, including gender expression or identity; physical appearance; the presence of any sensory, mental, or physical disability; or the use of a trained dog guide or service animal.